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21 OCT 2018

Top 10 Challenges of Doing Business in South Korea

You can easily fall in love with Korea! Once upon a time in 1953, the Korean War had left the country most in need; but braving all hostilities, it has now emerged as the 11th largest GDP.

On the other hand, estimations point out that the top ten chaebols (family-run group of companies) account for 80% of the GDP with Samsung dole out around 20%. Chaebol skills have played a vital role in proving their essentiality for the national economy.

Korea is a wonderful business destination; a country that welcomes foreign goods with open arms and hearts. However, there are some stiff challenges & risks of doing business in South Korea that confront foreign companies that are keen on building a business empire in the country.


1. Corporate Culture

Korean culture is brimming with the principles of Confucianism. This is translated in the offices that have seen male domination throughout history. Considering that all males who are well enough must serve in the military, this also often translates to the workplace; companies can most of the times be administered with an iron fist.

However, the upside is that this is not a cultural problem, on the contrary, it is the inability of foreign businesses to get it right and have a suitable plan of action. Notwithstanding this, a clear vision of the key drivers that influence Korean business counterparts is a great way to counterbalance this challenge.


2. Rules and Regulations

The Korean legal framework can be a blend of complications as well as provisions. Other than that, the regulations are often liable to modifications. This may be difficult to accommodate, especially in the case of foreigners looking to set up a company in South Korea. This is flanked by the seemingly and widely assumed to be relatively uncompromising Employment legislation; this makes it very tough to expel non-productive workers.


3. Competition

Among the challenges & risks of doing business in South Korea is the fact that heavyweights (chaebol) take along with them a chunk of the economy. There is substantial sideways (horizontal) and vertical integration patterns visible. It may reflect a caution against contending with big league players. Though this is a precise fact, it is also true that they make superb business associates.

The only worry factor here is to be able to get to the right product or service and to be able to find the best suitable partner. Regardless of this, a better understanding of the challenging prospects and well-planned solutions make South Korea just the ideal place for your business to be.


4. Intellectual Property

In terms of Intellectual Property Rights, companies are strongly advised to get their patents and trademarks registered with the Korean Industrial Property Office (KIPO) before making any crucial business decisions related to business deals with Korean businesses. As a rule, the patent and trademark registration system utilized in this case, depending on a “first-to-file” (or, to be exact, the first to register a success) with KIPO. Hence, the quicker the registration, the better.

Companies are likely to suffer in case of any forthcoming conflicts over IPR if they do not have a Korean registration. The contact details for KIPO are as follows:

International Co-operation Division 
Korean Intellectual Property Office 
Add: Government Complex-Daejeon, Dunsan-dong, Seo-gu, 
Daejeon Metropolitan City, Korea 
Tel: 82 42 481 5072 
Fax: 82 42 471 3459 


Also, in the case of companies requiring professional legal service pertaining to any business problems, you may get a list of local lawyers from DIT Seoul on request.


Korea Business Obstacles, Korea Business Culture


5. Protective Security Advice

South Korea is among the countries that have the best connectivity. Among the challenges & risks of doing business in South Korea are IT criminal attacks (like Worm infection, hacking, phishing, identity fraud, credit card fraud, pornography, unlawful music/movie downloads and others) usually come under the scanner in Korea.

In 2003, the government established a National Cyber Security Centre (NCSC), to trace growing Internet misuse. This Centre functions a surveillance room throughout the year, 24x7. The NCSC is the focal point of the government for determining, thwarting and responding to cyber-attacks and menaces in South Korea.

With the widespread rise of internet banking, occurrences of hacking and information theft become more commonplace. In 2006, the government rolled out the Electronic Financial Transactions Act. The Financial Supervisory Service and other government departments have issued directives on how to operate electronic financial services in Korea.

On 20 March 2013, South Korea faced a major cyber-attack, hit three key broadcasting stations and three banks. Despite the fact that the banks managed to retrieve their computers and cash machines back up and get them back in action in just a couple of hours, the severity of the attack was quite destructive. A prompt investigation into the attacks was conducted by the South Korean government. This probe penetrated all governmental lines, revealing that the origin was DPRK.

In May 2017, the WannaCry global ransom-ware attack affected a few enterprises and individuals. However, the Republic of Korea was not hit that hard, in comparison to other countries due to the alertness and hi-tech security measures of the authorities.

 

6. Configuration Issues

Of South Korea's best known exported merchandise categories are semiconductors and other electronic appliances, vehicles and refined petroleum products. All these categorizations braved substantial worldwide pricing stress, resulting in numerous issues for the industry in South Korea.

Pricing pressure reduces the entire revenue that these enterprises can avail on a specific size of production. This also shrinks the gains for productive companies, leading to integration and cost reduction. Characteristically, industry consolidation and cost-efficiency campaigns result in unemployment and bear upon on wages. With maturity, small- and medium-sized companies function at a higher loss to large incumbents, thereby suppressing the generation of jobs.

Ripening economies with wages on the rise find it tough to remain competitive in exports, as compared to countries where labor is cheap. This is truer if the mature economy was earlier dependent on labor-driven production. On many occasions, employment in the service sector is obvious in growing economies.

Industrial sectors are increasingly productive as compared to the service sector. The most common reason for this is that service providers run very small businesses and have slim chances of benefits from global production networks, curbing wage growth.


7. Regional Matters

The South Korean government has to strike a subtle equilibrium of good liaisons with regional partners. The Republic of Korea’s relationship with the US continues to be a fact of the matter of its political and security strategy. Better relations are being built with ASEAN and more and more partners around the world.

In September 2011, a Trilateral Cooperation Secretariat was constituted in Seoul to consolidate liaisons between the ROK, China and Japan.

Nevertheless, tripartite collaboration with China and Japan on a few matters of mutual interest continue to be a political dilemma in the background of ongoing regional tensions.

Following the former three-nation, a high-level summit that was hosted in Seoul in October 2015, Korea has developed robust economic ties with China. As a result of this, China and Korea share a major trading relationship. However, the Republic of Korea’s relations with Japan have shades of historic and territorial conflicts.

 

8. Rising Prices in Bordering Countries

Economically, South Korea depends a lot on global trade, with exports hovering around 50% of its GDP in 2014. Consequently, the rates of exchange with currencies in neighboring nations matter a lot to the Korean perspective.

China and Japan being two of South Korea's key business partners, devaluation of the Yuan and the Yen could have a recessive effect. The reason for this would be that imported goods and services would be priced lower and exports would be priced higher in end markets. This gives competitors in neighboring countries an upper hand over regional manufacturers.

China and Japan are also Korea’s chief rivals in global markets. Any rise in the currencies of these countries might eat away South Korea's price competitiveness, since the same products are much low-priced when they come from China or Japan, keeping all other elements the same.

South Korea has been countering problems ever since the year 2012 when depreciation was introduced by Japan into the pricing of certain electronics and metals. Exports meant a lot to South Korea's flourishing the economy between the 1960s and 2015 and any substantial risk to the country's business advantage could have posed a risk to the country’s growth potential.


9. What China Knows

South Korea's economy is highly susceptible to China, with imports from China forming a major part of South Korean goods. The overall demand in China is hence the significant driving force of economic development in South Korea and a slowdown in China's GDP growth slowdown seems to induce some sluggishness in Korea's exports.

A large number of Chinese companies are having a tough time sustaining their operating profits, and more and more Chinese bonds are also maturing, which could create cash-flow problems. A thinning trade surplus could hamper the Korean economy and result in fluctuating exchange rates. Apart from employing the monetary policy to reduce exchange rate fluctuations, there is not much that South Korea can do to ignite demand in China for imports.

 

10. Tough Market Scenario

Korea has unusual professional norms, rules that need more transparency, resilience to international business models, competitive local companies in a large number of sectors and compulsion for bringing down prices to equate them with those of domestic manufacturers. These are a few of the challenges & risks of doing business in South Koreathat affect foreign businesses over there.

Despite this, firms that introduce innovations are persistent and full of promises for the Korean market on the whole. These foreign firms see a lot of rewards in doing business in Korea and find Korean customers very sincere. On the brighter side, Korean companies are quick to pick up any new technology, which makes them highly receptive to newly launched products by foreign firms, into this market.

The Free Trade Agreement (KORUS FTA) between Korea and the US has transformed the former into a lucrative market. EU products have zero-tariff entry into the market after mid-2011.  Australia, Canada, and China too have signed FTAs with Korea.

It is imperative for foreign SMEs to have high levels of flexibility when working with Korean business counterparts, with reference to contract terms or price revisions, quantity, and delivery terms, after signing a business or mutual contractual agreement. 

Foreigners need to be well aware that as a practice, Koreans believe that signing a contract is square one of a business relationship, which might not be the same in other countries. This can easily run in favor of doing business in Korea with a higher level of insight about Korean business and market trends.

 

Conclusion

The exhilaration of victory can never be experienced without accepting challenges! Against all the odds, Korea is just the place where your business best fits in.

A country with the most powerful quantum of exports since long, South Korea has entered the league of one of the biggest e-commerce markets in the world. Higher than 84% of the population has Internet accessibility.

The World Bank’s yearly rankings ranked South Korea 5th among 190 economies in the ease of doing business. This ranking dipped to 5th in 2018 from 4 in 2017. The average rating of Ease of Doing Business in South Korea averaged 9.09 from 2008 until 2018. This peaked the charts at 23rd in 2008 and an all-time low of 4th in 2014.

As Korea consistently gains ground in more technology-driven industries and makes inroads into a knowledge-based service economy, there are plentiful trade propositions for foreign investors, specifically leaders in leading-edge technology and the service industry.


Are you interested in establishing a company or branch in South Korea?

Contact us for more information on doing business in Korea.



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Korea Company Formation: Your Essential Guide to Expansion

In the age of global connectivity, South Korea stands out as a beacon of technological advancement and economic prosperity, offering promising opportunities for international businesses. Establishing a subsidiary in this market goes beyond mere access to a thriving consumer base—it serves as a gateway to a hub of innovation. However, venturing into this realm requires meticulous strategic planning and a deep understanding of the local business environment. This guide provides a comprehensive overview of the key stages in the process of Korea company formation, ensuring a smooth and compliant entry into one of Asia's most dynamic markets. Navigating the Registration Process Launching a subsidiary in South Korea begins with the pivotal step of registration. This involves selecting the appropriate legal entity, such as a joint-stock company (Chusik Hoesa) or a limited company (Yuhan Hoesa), each carrying distinct legal obligations and implications. Thorough documentation is essential, including drafting articles of incorporation, outlining business objectives, and compiling a list of directors and officers. These documents undergo scrutiny by the Korean court for approval, establishing the subsidiary's legal identity and facilitating subsequent operational processes within the framework of Korea company formation. Choosing the Right Legal Structure The choice of legal structure for your South Korean subsidiary significantly impacts control, liability, and financial flexibility. While larger enterprises may opt for a joint-stock company for scalability and fundraising capabilities, smaller businesses often prefer a limited company for its simpler structure and reduced reporting requirements. Making this decision necessitates expert legal counsel and a clear understanding of long-term business objectives and strategies. The selected legal structure ensures compliance with South Korean regulations and aligns seamlessly with the parent company's global operations within the context of Korea company formation. Navigating Financial Regulations and Banking Practices Compliance with South Korea's financial regulations is vital for the successful establishment of a subsidiary. This involves adherence to foreign exchange controls and understanding capitalization requirements. Establishing a corporate bank account in South Korea is crucial for managing transactions, payroll, and other financial activities. Additionally, transferring initial capital in accordance with South Korean investment regulations demonstrates the parent company's commitment and serves as a crucial investment for the subsidiary's future endeavors. Navigating these financial intricacies demands careful planning and consultation with experts well-versed in the local banking and investment landscape within the framework of Korea company formation. Establishing Real Estate and Infrastructure Presence Establishing a physical presence in South Korea is a complex endeavor that involves strategic decision-making regarding location, infrastructure, and real estate. Factors such as market accessibility, proximity to suppliers and customers, and the local labor market must be carefully considered when selecting a suitable location. Additionally, a comprehensive understanding of South Korean real estate law, including lease agreements and property rights, is essential. The setup phase also involves building robust infrastructure, such as communication systems, office space, and technology networks. This phase is crucial as it not only demonstrates the operational capabilities of the subsidiary but also reflects its commitment to long-term growth within the South Korean market as part of the Korea company formation process. Conclusion Venturing into establishing a subsidiary in South Korea is a strategic endeavor that, if executed effectively, offers significant rewards. Success requires a deep understanding of the Korean market, meticulous planning, and strategic execution at every stage, from legal registration to financial compliance and physical establishment. Despite its challenges, this undertaking can lead to substantial business growth and a strong position in one of the world's most dynamic economies. With thorough preparation and attention to detail, your business can successfully navigate the intricacies of setting up a subsidiary in South Korea, paving the way for a prosperous and impactful presence in the Asian market. Pearson & Partners: Your Expert Companion for Korean Market Expansion. Are you planning to expand your business into the vibrant Korean market? Let Pearson & Partners guide you through the process. We specialize in providing comprehensive visa acquisition and tax accounting services, ensuring a seamless transition. Our team is adept at navigating the complexities of Korean regulations, ensuring a compliant and smooth business setup. Contact us today for expert guidance tailored precisely to meet your unique business objectives and regulatory needs.

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How to Become a Successful Seller on Coupang

Coupang is one of South Korea's largest e-commerce companies, often compared to Amazon. It was founded in 2010 by Bom Kim and has grown rapidly, becoming a dominant player in the Korean e-commerce market. Coupang offers a wide range of products including electronics, household goods, groceries, and more, with a focus on fast delivery. They operate their own logistics network, allowing them to offer same-day or next-day delivery for many items, which has been a key factor in their success.   Before delving into this article, it might be beneficial to refer to the following piece.How to sell in Coupang Marketplace   How to Become a Successful Coupang Seller? To boost conversion rates on Coupang, sellers can employ two strategies: 1) Ensure their product is easily discoverable by customers, and 2) strive to become the top choice for a given item. Your product must appear prominently when customers search for it, ideally on the initial search results page. In cases where multiple sellers offer the same product, yours should be positioned as the preferred choice, featured above competing listings. Coupang favors sellers who consistently receive positive feedback from customers, as a satisfying shopping experience is paramount to buyers. To understand the specific elements that contribute to a positive shopping experience, refer to the checklist provided below.   1. Does your product match what customers are searching for? Ensure that your product aligns with customer demand; selling sought-after items gives you a competitive advantage. Listing your full inventory is advisable to provide bundle delivery and maximize benefits. Additionally, if a product sought by customers isn't listed on Coupang, being the first seller to list it can position you as the top choice. Coupang often notifies sellers via email about brands or products in demand yet unlisted; regularly check your registered email for insights on which products to list.   2. Can customers easily find your products? Emphasizing the importance of search cannot be overstated. Typically, customers search, click, and make purchases. They locate desired products, compare options, and proceed with buying. To ensure your products appear in customer searches, consider the following questions: - Have you utilized effective search terms? - Have you configured both purchase and search options?- Have your categories been precisely specified?   With filter search becoming more prevalent, it's crucial to expand search options by including product details like material, quantity, and color. Omitting these details, even if they're not mandatory, diminishes your chances of being found by customers. Remember: providing more information increases your visibility.   3. Is your inventory supply enough? Do you maintain adequate inventory levels? Regardless of a product's popularity, if it's out-of-stock (OOS), customers can't purchase it, and Coupang won't designate it as a top item. Maintaining appropriate stock levels is crucial to retaining your item's top status. Monitor your inventory status by accessing WING > Manage Products > Product Notifications and reviewing the [Out-of-Stock] and [Almost Out-of-Stock] tabs. Ensure you replenish stock for products expected to experience increased sales.   4. Does your ultimate price offer competitiveness? If you believe customers are solely seeking inexpensive products, you're mistaken. It's a common misconception that lowering prices is the only path to securing the top spot for your product. Customers aren't solely focused on low prices; they seek value. While they may opt for the cheapest option when presented with similar products, they prioritize a reliable shopping experience over minor price differences. Coupang designates sellers who offer stability and customer support as item winners, even if their prices are slightly higher. To gauge the price disparity between your product and the item winner, navigate to WING > Product Notification and review the [Non-Item Winner] tab. Remember, the final price encompasses shipping costs. Lowering product prices but inflating shipping fees can deter customers and harm sales, as shoppers are highly sensitive to shipping charges.   5. Do you offer free shipping? Through experimentation conducted on Coupang, we made an intriguing discovery. Transitioning from paid shipping to conditional free shipping resulted in a notable uptick in sales by 32%, with a concurrent increase of 38% in average visitor numbers. (Test duration: 5 weeks spanning June and July 2018; involving 233 Coupang sellers) This suggests a significant portion of customers are inclined to add additional items to their cart to qualify for free shipping. However, to prompt customers to take this action, it's essential to have a diverse array of products available. If there aren't other items to add to the cart for free shipping eligibility, customers may abandon their purchase altogether. This underscores the importance for sellers to offer free shipping and list their full inventory.   6. Have you responded promptly to customer inquiries? As a seller, it's essential to recognize that customers can be quite demanding. This underscores the importance of promptly addressing issues to avoid potential problems like stock shortages or defects. Responding swiftly to customer inquiries is just as vital as ensuring your product detail pages are visually appealing. Typically, customers rely more on product reviews than the details provided on the page when making their purchasing decisions. Therefore, it's crucial to actively manage product reviews. Your dedication will ultimately lead to consistent sales and payoff in the long run.   Conclusion In conclusion, becoming a successful seller on Coupang involves a strategic approach that focuses on meeting customer expectations and optimizing various aspects of your selling process. By ensuring that your products are aligned with customer demand, easily discoverable through effective search optimization, and competitively priced while offering value, you can enhance your chances of success on the platform. Additionally, maintaining sufficient inventory levels, offering free shipping options, and providing prompt responses to customer inquiries are essential elements for maximizing sales and maintaining a positive seller reputation. As your company endeavors to sign up as a global seller on Coupang, implementing these strategies will help you navigate the platform effectively and achieve steady sales growth.   For further assistance or inquiries, please feel free to contact us.

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South Korea eCommerce: Where to Sell

South Korea is renowned for its highly advanced internet business landscape, ranking as one of the world's leaders. In 2019, it stood as the sixth-largest eCommerce market globally, boasting a revenue of $74 billion, surpassing countries like Germany and France. Additionally, the size of the e-commerce market in South Korea is projected to be around USD 2.80 trillion in 2024, with a forecasted growth to USD 6.82 trillion by 2029. This growth is anticipated to occur at a compound annual growth rate (CAGR) of 19.49% between 2024 and 2029. However, tapping into the Korean eCommerce market presents challenges, including limited information on marketplaces and language barriers. This article aims to shed light on the Korean marketplace environment, offering valuable insights for those venturing into this dynamic market.    Naver Smart Store Naver Smart Store, an online C2C eCommerce platform owned by the Korean portal giant Naver, focuses on enabling small business owners to participate in the digital economy. One key advantage of establishing an online store on Naver Smart Store is its lower fees compared to the Coupang Rocket partnership. Additionally, Naver has announced that it will waive commission fees for sellers during the first year, aiming to support local small businesses.   Since the onset of the Covid-19 pandemic, Naver Smart Store has experienced significant growth in its seller base. The platform has witnessed a remarkable increase in the monthly average number of new smart stores, rising from approximately 15,000 per month in 2018 to about 35,000 per month in April 2020, more than doubling over two years.  Coupang Often dubbed the "Korean Amazon," Coupang stands as one of Korea's largest online retailers. Established in 2010 as a daily deals (coupon) venture, it has since burgeoned into a behemoth valued at over $9 billion. Coupang's triumph hinges on its adeptness in catering to the distinct needs and preferences of local consumers, achieved through the development of an end-to-end eCommerce platform renowned for its unparalleled delivery speed. A standout feature of Coupang is its acclaimed "Rocket Delivery" service, offering same-day or next-day deliveries, made feasible by the country's high population density and the expansive infrastructure cultivated by the platform. Remarkably, 70% of all Koreans reside within a 10-minute radius of a Coupang logistics center. Moreover, Coupang has devoted substantial efforts to optimize its mobile interface, ensuring a seamless and enjoyable shopping experience for users accessing the platform via mobile devices.   GMarket GMarket, another well-known Korean marketplace, has been under the ownership of eBay since 2009. This eCommerce platform facilitates global trade, allowing users from around the world to engage in buying and selling activities. GMarket made history as the inaugural Korean eCommerce platform to be listed on the NASDAQ in 2006 and was also the pioneer in offering an English website, a feature that garnered significant popularity among expatriates residing in South Korea.   The platform offers a wide array of products ranging from electronics to clothing to technology. With its availability in English, Chinese, and Korean languages, GMarket enjoys considerable popularity among the foreign community in Korea.   11 Street 11 Street is an e-commerce platform managed by SK, one of South Korea's largest corporations, with a significant presence in both Korea and Malaysia. It's a popular destination for finding attractive deals, coupons, and sales. With a focus on prompt delivery, most products are shipped within 2-3 business days, emphasizing secure transactions and providing seller training. Their extensive product range covers electronics, fashion, beauty, food, health, and furniture. In 2017, 11Street introduced its cross-border e-commerce platform, extending its services to clients globally.   Other Marketplaces in South Korea Interpark Kurly Market Tmon Conclusion Entering the eCommerce market in Korea can be challenging for overseas sellers due to regulations and language barriers. Creating an effective product page is crucial for convincing customers to purchase your product, particularly in competitive categories.  Moreover, providing excellent customer service is essential to meet the expectations of Korean internet users, including seamless mobile payment options, responsive customer support, swift delivery, and clear return policies.  If you're considering opening an account on Korean marketplaces but require assistance, feel free to reach out to Pearson & Partners Korea for expert guidance and tailored advice for your specific situation.

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